I entered a coupon code and it's not taking a discount off of all of my items.
Read the details about the coupon code in the e-mail or on the card that the coupon code originates from. It is probably not valid on bulk items (any item with the word "bulk" in the name), nor on "Free Shipping" items.
If you found your coupon code on our company vehicle, that code is for retail purchases and excludes bulk items, some items with quantity discounts, and "Free Shipping" items.
If there is an item that you are ordering that is not excluded from the deal and the coupon code does not discount that item, just put a note in the "Comments" section when ordering and we can take off any applicable discounts.
When will my order ship?
We strive to ship orders within 24 to 36 hours during business days.
If you select UPS 2nd Day Air or UPS Next Day Air, we will ship your order within 1 full business day (with the exception of any items described in the next bullet).
There are several items throughout the web site that specify "Availability"; these items should ship in the time specified (i.e. bulk mixes, back ordered items).
How is shipping calculated?
Shipping rates are determined by weight and zip code. As every order is a little different, we charge the average shipping cost for each zip code and weight. Sometimes, actual shipping for your package may have cost more than what you've paid, and other times, actual shipping may have cost less than what you've paid. There will not be adjustments made in either instance.
What shipping option should I select?
USPS Priority Mail takes 2 to 3 days to arrive once shipped. It's usually the cheapest choice for smaller orders.
UPS Ground takes 1 to 5 days to arrive once shipped and is the most economical for larger orders. See the map below for times in transit.
UPS 2nd Day Air or UPS Next Day Air can be quite costly, but if you need your order in a rush, it's the way to go. This option is not available for "Shipping Included" items.
Orders can also be picked up at our shipping warehouse in Brookville, Ohio for no charge. Simply select that as your shipping option during checkout. For orders designated for pick-up, you will receive an e-mail letting you know when your order is ready. You will have 7 business days from that time to pick up your order. After 7 days, if the order has not been accepted, we will refund 90% of the order total, the remaining 10% will be applied to our restocking fee.
For a rough guide on how shipping rates and times are determined by destination, please reference one of the following:
USPS Priority Mail map
UPS Ground map
I'm ordering a "Shipping Included" item, but I am being charged for shipping. Why?
There are 2 reasons this may happen:
You've selected a UPS shipping option. In order to get free shipping, you must select USPS Priority Mail shipping. However, if you are ordering more than one item and one of them is a "Shipping Included" item, you can select UPS Ground and the weight of the "Shipping Included" item will not factor into the total weight of the order, thus not increasing the price of shipping. Only the weight of the non-"Shipping Included" items will count towards the cost of shipping. "Shipping Included" items may not be shipped via UPS 2nd Day Air or UPS Next Day Air.
Your order is over $100. Orders over $100 are insured through the Post Office and that fee is automatically added to your total. There are ways around this. If you are ordering only one "Shipping Included" item and it costs over $100, there is an option when you put the item into your cart to decline the insurance fee; this option reduces the cost of that item to make up for the insurance fee that is added as your shipping charge. If you are ordering more than one "Shipping Included" item and they total over $100, you can simply separate the items into individual orders that total under $100. No insurance will be added to those smaller orders.
Do you ship to Canada or other international locations?
What do I do if there is something wrong with my order?
Contact us immediately.
We will make every effort to resolve the issue quickly and fairly.
If an item is damaged during shipping, we may require a picture e-mailed to us of the damage. Typically, we will issue a refund of the amount paid for the item, plus shipping paid for that item. If the package was shipped via UPS or USPS Insured, as soon as the claim is paid, we reserve the right to replace the item, rather than issue a refund.
What is your return policy?
Because most of our products are food items, we cannot accept returns. Therefore, we guarantee that any item sent to you will be of the highest quality. In the unforeseen event that something is amiss with one of our products, contact us immediately and we will resolve the situation to the best of our ability.
How do I redeem a gift certificate?
Browse or search for items you'd like to buy.
Once you've added your items to your shopping cart, click the "Checkout" button.
Locate the "Coupon Code / Promotional Code" field; enter your gift certificate code there. Make sure that you enter the complete gift certificate code. It must start with the "@" sign. Click the "Apply" button to see the gift certificate applied to your order.
If you have more than one gift certificate, you may enter and apply these codes one at a time.
If you have enough funds on the gift certificate to cover the cost of your order, you won't be required to enter any payment information.
How do I remove a coupon code/promotional from my shopping cart?
Do you have a printed catalog?
No. Our offerings and prices change on a regular basis. The prices of spices and other products change frequently, and we raise and lower our prices accordingly. As soon as a catalog would be printed, it would already be out-of-date.
The Post Office's tracking information says that my package was delivered, but it was not. What do I do?
Unfortunately, this matter is out of our hands. Please call your local post office and ask to speak to the Postmaster. They can usually help you find the package or resolve the issue quickly. Have your tracking number available as they will need it. We've found that calling the USPS toll-free number does not result in a helpful outcome; be sure to contact your local Postmaster.
Do you offer samples of your products? I want to try them before I invest in large quantities.
Generally, no. Read on...
We do not offer free samples because of the sheer volume of requests received (about half-dozen a day). Items most requested for sampling are usually sold in smaller, retail-sized packaging that is perfect for sampling at a low price.
If you are an existing customer who buys bulk mixes/ingredients, we will be happy to include small samples of items you'd like to try with an order you are placing. Simply make a note in the Comments section when ordering or send us an e-mail. Reasonable requests will be filled.
Do you offer your items at wholesale prices?
The prices listed are our best prices.
How do I place a phone order?
We prefer orders are placed online for accuracy. If you call and get our voicemail, we do not normally return calls for people who wish to place orders. You may attempt to reach us, however, at 937-770-1331.
Why we prefer online ordering.
This is the most secure payment method, as we never see all of your credit card information. If you place a phone order, we still enter your credit card information via the Internet, just as you would.
This is the most accurate way of communicating exactly what you want and where you want it shipped (remember playing the telephone game in Kindergarten?).
Can I mail in my order?
Yes. This method is certainly the slowest means of receiving your order, but we are happy to accept your order through the mail.
Mail ordering directions:
Select the items from our web site that you wish to purchase by adding them to your shopping cart.
Click on the "Checkout" button and fill in all of the information on this page.
Be sure to click the "Apply" button after you select your shipping method; this will calculate your total, including shipping.
Please type in the information before printing the page, rather than writing it. This prevents any problems with illegible handwriting.
If you are sending a check or money order, omit the credit card information.
Print this page and mail to:
Can I pay with a Money Order, Cashier's Check, or Personal Check?
Yes. Follow the instructions for a mail order.
Include your Money Order, Cashier's Check, or Personal Check with your printed order page.
I ordered a "4 oz. Spice Jar" of a spice, but the label reads "Net Weight 1.75 oz." What's the deal?
We list each item packaged in spice jars by the size of the spice jar, rather than the net weight, though the net weight is always clearly listed in the item description. This is because most people are used to shopping for spices at the supermarket where you generally choose between standard sizes of containers; rarely does one look at the net weight of the contents.
I received my Bhut Jolokia pepper and it tastes very smoky. Are the peppers smoked?
There are tiny fibers in my Bhut Jolokia pepper pods. Are they hairs?
No. They are burlap fibers from the bags in which the peppers are collected and shipped to the U.S. These peppers are inspected and approved by the USDA with the fibers intact.
Can I plant the seeds from your Bhut Jolokia pepper pods?
You can, but we cannot guarantee that you will grow plants from them. The peppers are harvested and mechanically dried for preservation and consumption, not for seed propagation. We've had a couple of customers say they grew plants from these seeds, but again, we make no promises that you can do the same.
We recommend that if you want to grow Jolokia plants, you buy the seeds.
Do you have a Ghost Pepper Extract?
There is no such thing as Ghost Pepper Extract... exactly... If there was such a thing, it would be the extracted capsaicin from the pepper. This chemical compound is the same in every pepper, there is just more of it in a single Ghost Pepper than any other pepper. So, what you are looking for is just pure capsaicin. We don't sell it because it has a bitter taste and is so spicy, there's not much real use for it outside of hot sauce manufacturing.
We offer the closest thing to it - Ghost Pepper Puree.
Privacy: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
As part of the order process, the following information is collected from shoppers:
Credit/Debit Card Information
How That Information Is Used:
Your information is used to fill your order, to contact you in the event we have a question about your order, or to send emails with special offers.
We will never share your information with a third party.
Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.