When will my order ship?
We strive to ship orders within 1 to 24 hours during business days. Since most of our items are packaged just for you, we occasionally need up to 36 hours to get your order packed and shipped.
If you select UPS 2nd Day Air, UPS Next Day Air, or USPS Priority Mail Express 1-2 Day, we will ship your order within 1 full business day (with the exception of any items described in the next bullet).
There are several items throughout the web site that specify "Availability"; these items should ship in the time specified (i.e. bulk mixes, back ordered items, special order cases).
How is shipping calculated?
If your order totals over $25 and is being shipped inside the contiguous United States, we offer a flat $5 shipping method. Select "$5 Shipping for US Orders Over $25" as your shipping option during checkout to receive that reduced shipping rate.
All other shipping rates are determined by weight and zip code. Sometimes, actual shipping for your package may have cost more than what you've paid, and other times, actual shipping may have cost less than what you've paid. Usually, we will not make adjustments in either instance. The only exception is for USPS shipping to HI, AK, and APO addresses. If you're overcharged, we'll adjust that charge to reflect actual costs.
What shipping option should I select?
If your order totals over $25 and is being shipped inside the contiguous United States, the best bargain is to select "$5 Shipping for US Orders Over $25". Your order will most likely be shipped via USPS Priority Mail (2-3 days). Larger orders and those being shipped to commercial addresses may be shipped via UPS Ground (2-5 days). On occasion, we utilize UPS SurePost (3-6 days) or USPS 1st Class Mail (2-5 days). In any instance, it's up to our discretion. If you'd like to guarantee your package is shipped with a specific carrier, you must select that option during checkout.
If you need your order in a hurry, USPS Express (1-2 days), UPS 2nd Day Air (2 days), UPS Next Day Air Saver (1 day PM), and UPS Next Day Air (1 day AM) can be quite costly, but they're the fastest way to go. Please note, however, none deliver on Sundays and UPS doesn't deliver on Saturdays unless you pay the up-charge. No shipping options are guaranteed for 1 day service to Hawaii, Alaska, US Territories, or Canada.
If you are ordering a gift certificate and have selected to have a paper certificate mailed to you or the recipient, the "Mailed Gift Certificate (2-5 days)" option will be the cheapest method. It will be mailed via USPS First Class Mail.
UPS Standard to Canada and USPS Priority Mail to Canada are our shipping method for Canadian addresses. We cannot offer estimated ship times to Canada. If you'd like to calculate ship times, we are located in Brookville, OH 45309. At this time, we do not ship to P.O. Boxes in Canada.
Orders can also be picked up at our shipping warehouse in Brookville, Ohio for no charge. Simply select that as your shipping option during checkout. For orders designated for pick-up, you will receive an e-mail letting you know when your order is ready. You will have 7 business days from that time to pick up your order. After 7 days, if the order has not been accepted, we will refund 90% of the order total, the remaining 10% will be applied to our restocking fee.
As a general guideline (not a guarantee) please reference the following:
|2 to 3 Days||3 to 4 Days||4 to 5 Days|
USPS Priority Mail
Mailed Gift Certificate
USPS Priority Mail
Mailed Gift Certificate
|1 to 2 Days||5 to 6 Days|
USPS Priority Mail
Mailed Gift Certificate
Can I pick up my order?
Yes, and it's free! Select "Pick-Up at Firehouse Flavors (Brookville, OH)" as your shipping option during checkout. We will get your order together and e-mail you when it's ready for pick-up. Orders can be picked up 10:30am Monday - 5pm Friday (yes, even at 3am Wednesday morning). We do ask for a little heads-up so we can be sure your order is ready for you when you get here. You will have 7 business days from the time we e-mail you that your order is ready to pick up your order. After 7 days, if the order has not been accepted, we will refund 90% of the order total, the remaining 10% will be applied to our restocking fee.
What do I do if there is something wrong with my order?
Contact us immediately, within 30 days of the date of purchase. We will make every effort to resolve the issue quickly and fairly. Following are examples of how we deal with specific situations:
We can reship the package and will charge you the actual postage cost to do so, along with any charges we may have incurred in return shipping fees.
We can keep the returned package and issue you a refund for the order total minus actual shipping costs to and fro, minus a 10% restocking fee, minus the $0.30 transaction fee our payment processor charges us for both the initial charge and the refund.
My package's tracking information says it was delivered, but it was not. What do I do?
Please take these steps to locate your package:
If the package was marked as delivered today, wait until the end of the day. Sometimes, a package can be marked as "Delivered" when it is still in transit.
Look around your mailbox, front porch, or anywhere the package may have been placed. If you live in an apartment building, check with the office to see if it is there.
Ask everyone at the delivery address to see if they received the package.
Look for a notice of attempted delivery. This can be placed on/in a door or with your mail.
Contact the carrier. Have your tracking number handy.
UPS Ground, UPS 2nd Day, and UPS Next Day call 800-742-5877
UPS SurePost and USPS Priority Mail call your local post office branch for best results. We've found that calling the USPS toll-free number does not result in a helpful outcome.
If you are unable to locate the package after following these steps, you must assume the package has been stolen. In this case, neither Firehouse Flavors or the carrier is responsible for the loss. However, as a measure of good faith, if you file a police report for the theft and e-mail or mail us a copy of that police report, we will replace the stolen package.
What is your return policy?
We cannot accept returns on food items. Therefore, we guarantee that any item sent to you will be of the highest quality. In the unforeseen event that something is amiss with one of our products, contact us immediately (within 30 days of the date of purchase) and we will resolve the situation to the best of our ability, quickly and fairly. After 30 days, we may not be able to resolve the issue.
Unopened, unused non-food items can be returned. Send the item(s) back to us at your expense. Once we receive it, we will refund your total, minus the actual shipping we paid to ship it to you, minus 10% of the subtotal for a restocking fee and minus a $0.60 transaction fee (as we are charged a $0.30 transaction fee twice by our credit card processor - once when you place the order and once when we issue the refund). If you refuse the package (i.e. write Return to Sender on the box), we will also subtract the cost of return shipping from your refund.
What if I want to cancel my order or send it back?
If you e-mail us to cancel the order within 30 minutes of placing it, we will cancel your order and refund the total paid, minus $0.60, as we are charged a $0.30 transaction fee twice by our credit card processor - once when you place the order and once when we issue the refund.
If you e-mail us to cancel the order after 30 minutes of placing it, but before we pack the order, we will cancel your order, minus 10% of the subtotal for a restocking fee and minus the $0.60 transaction fees.
If we've already shipped your package, you can wait for the box to arrive, and then send the unopened package back to us at your expense. Once we receive it, we will refund your total, minus the actual shipping we paid to ship it to you, minus 10% of the subtotal for a restocking fee and minus the $0.60 transaction fees. If you refuse the package (i.e. write Return to Sender on the box), we will also subtract the cost of return shipping from your refund.
If your order is sent back to us by the shipper for any reason, see the above bullet point, including the last instance listed. Following are common reasons packages are sent back to us; all of them apply to this policy as they are of no fault of Firehouse Flavors':
I entered a coupon code / merchandise credit code / gift certificate code and it's not working.
If it's a coupon code you're having problems with:
Read the details about the coupon code in the e-mail or on the card that the coupon code originates from. It is probably not valid on bulk items (any item with the word "bulk" in the name), nor on items with discounted quantity pricing.
If you found the coupon code on a web site that wasn't ours or in an e-mail that wasn't sent by us, it may be complete garbage. There are so many coupon web sites out there, and even the legitimate ones have bad info. I have no idea where they get their information. Sorry!
If you think your coupon code should be valid but it's not working, simply make a note in the Comment section when you place your order. We'll fix it if you're right and contact you if it's not valid.
It may be expired. Most merchandise credits are valid for 3 months from the time of the original order date or the date of issue.
We may have goofed on our end. It happens sometimes. Just contact us with your merchandise credit number and we'll tell you what the problem is.
I placed my $25+ order but was charged more than $5 for shipping. What happened and what can I do to fix it?
You must select "$5 Ground Shipping for US Orders Over $25" as your shipping option during checkout to receive that reduced shipping rate. We make every effort to inform you of this in the shopping cart and on all checkout pages.
If you did not select that shipping method, simply send us an e-mail requesting that we change it for you. We will gladly adjust the shipping charge if you contact us within 30 days of the date the order was placed. Changes cannot be made after 30 days from the time the order was made.
Why can't I call you on the phone?
I'll give it to you straight: nearly everyone who calls us falls into one of the following categories.
Wants something we don't offer (If you can't find it on our web site, we don't offer it. To check, go here, press Ctrl-F, and type a single word to try and find it.)
Wants a discount or lower price (The listed prices are our best prices. Sign up for our mailing list for coupon codes.)
Is afraid to enter their credit card info online (I understand the fear, though completely unfounded. I order things online every day and don't experience issues. Internet security has been greatly improved upon in recent years.)
Just wants to talk to a human (Why? Humans are overrated :) No, really, it only increases the price you pay for our products. Just order online and take advantage of the lowest prices we can offer.)
In the end, it would cost us the addition of at least one full-time staff member to answer these calls, and in turn, increase our prices unnecessarily.
You can text us instead. During the day, we text our customers back and forth all the time. Give it a shot! 937-533-3310
You can also e-mail us day or night. You'll receive a quick and thorough reply.
How do I place a phone order?
We do not accept phone orders. (See above.) Why we prefer online ordering:
This is the most secure payment method, as we never see all of your credit card information. If you place a phone order, we still enter your credit card information via the Internet, just as you would.
This is the most accurate way of communicating exactly what you want and where you want it shipped (remember playing the telephone game in Kindergarten?).
Can I mail in my order?
Yes. This method is certainly the slowest means of receiving your order, but we are happy to accept your order through the mail.
Mail ordering directions:
Select the items from our web site that you wish to purchase by adding them to your shopping cart.
Click on the "Checkout" button and fill in all of the information on this page.
Be sure to click the "Apply" button after you select your shipping method; this will calculate your total, including shipping.
Please type in the information before printing the page, rather than writing it. This prevents any problems with illegible handwriting.
If you are sending a check or money order, omit the credit card information.
Print this page and mail to:
Can I pay with a Money Order, Cashier's Check, or Personal Check?
Yes, for orders originating and shipping within the United States. Follow the instructions for a mail order.
Include your Money Order, Cashier's Check, or Personal Check with your printed order page.
Make check out for the order total (including shipping), payable to All Mixed Up, Ltd.
How do I redeem a gift certificate?
Browse or search for items you'd like to buy.
Once you've added your items to your shopping cart, click the "Checkout" button.
Locate the "Coupon Code / Promotional Code" field; enter your gift certificate code there. Make sure that you enter the complete gift certificate code. It must start with the "@" sign. Click the "Apply" button to see the gift certificate applied to your order.
If you have more than one gift certificate, you may enter and apply these codes one at a time.
If you have enough funds on the gift certificate to cover the cost of your order, you won't be required to enter any payment information.
Do you have a printed catalog?
Yes, but it does not list prices. The prices of spices and other commodities change frequently, and we raise and lower our prices accordingly. We are happy to include a product list with your order. Simply ask for one in the Comments section when placing your order.
Do you ship to international locations?
Are there duties, fees, or taxes imposed on orders being shipped into Canada?
Canadian Customs charges duties on goods coming into the country. In some instances, we've even seen them add a fee to collect the duties. We have no idea how the charges are calculated or what they may be. We do know, however, that the duties for cheese powder can be extreme.
As the purchaser, you are responsible for paying whatever amount is due in order to retrieve your package. If you refuse the package, please reference our Returned/Refused/Abandoned Order Policy concerning the matter. During checkout, you'll be required to check a box signifying you've read this information and agree to these terms.
Do you offer free samples?
Generally, no. Read on...
We do not offer free samples because of the sheer volume of requests received. Items most requested for sampling are usually sold in smaller, retail-sized packaging that is perfect for sampling at a low price.
If you are an existing customer who buys bulk mixes/ingredients, we will be happy to include small samples of items you'd like to try with an order you are placing. Simply make a note in the Comments section when ordering or send us an e-mail. Reasonable requests will be filled.
Do you have wholesale prices?
The prices listed are generally our best prices. If you are interested in larger quantities than we offer pricing for, please contact us us for a quote.
Most of the time, people asking this question are referring to our gourmet mixes. We do offer cases of savory dip mixes and will offer cases for the other mixes soon. We also offer all our mixes in bulk and sell packaging supplies for them.
I ordered a "4 oz. Spice Jar" of a spice, but the label reads "Net Weight 1.75 oz." What's the deal?
We list each item packaged in spice jars by the size of the spice jar, rather than the net weight, though the net weight is always clearly listed in the item description. This is because most people are used to shopping for spices at the supermarket where you generally choose between standard sizes of containers; rarely does one look at the net weight of the contents.
I received my Ground Ghost Pepper and it tastes very smoky. Are the peppers smoked?
Can I plant the seeds from your dried chili pepper pods?
You can, but we cannot guarantee that you will grow plants from them. The peppers are harvested and mechanically dried for preservation and consumption, not for seed propagation. We've had a couple of customers say they grew plants from these seeds, but again, we make no promises that you can do the same.
We recommend that if you want to grow Reaper Pepper, Scorpion Pepper, or Ghost Pepper plants, buy the Magic Plant Kits.
Privacy: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
As part of the order process, the following information is collected from shoppers:
Credit/Debit Card Information